At Allergan®, your health, as well as that of the healthcare professionals we serve and our employees, is of the utmost importance. Our priority is to continue to provide our products to our customers and patients, and support our colleagues and communities affected by the evolving global COVID-19 pandemic.
Allergan® is continuing to do this while following the recommendations of the World Health Organization (WHO) and federal and local healthcare authorities. At this time, we do not anticipate any interruption to the delivery of BOTOX® to your healthcare providers.
BOTOX® Savings Program Support Website and Call Center is open:
Keeping the lines of communication open with our customers is a priority. We are here to ensure you have accurate and up-to-date information. As of March 16, our call center and claims investigations employees have converted to a remote work from home structure with the use of encrypted technologies. This has had minimal impact on wait times and claims processing.
As always, our patient portal website BOTOXSavingsProgram.com is your best resource to submit a claim or check on the status of your payment. Through the website you will have access to all the same information that our call center employees can provide while avoiding any hold time. Call Center 1-800-44-BOTOX (consumer option 4) during our hours of operation:
Monday thru Friday 8:00 am – 8:00 pm (EST)
We will continue to monitor COVID-19 and provide updates to our customers. While the situation will no doubt continue to change, our commitment to being there for you never will.Please see BOTOX® full Prescribing Information, including Boxed Warning and Medication Guide.
Your Allergan® team